I went to the eye doctor two months ago and I still don’t have my contacts prescription. I like the doctor, but the staff is very rude. Cracking a smile might hurt their faces. Of course, they said it isn’t their fault I don't have a prescription. So, whose fault is it? Now, I have to go through all the contact trials again, and hope they don’t delay me again.
I went in yesterday to get the two trials that they are insisting that I do over again, and they not only tried to charge me for them, they only gave me one pair. What is the point of doing the trials again if they are only intend on giving me a prescription for that one pair.
I was standing there late for another appointment and telling them that I had to go and they kept saying "wait, we will take care of it", and I watched them run around trying to figure out what was going on. Everyone with a different story.
And as I was standing there another person came in and they took care of her. Couldn't they just have said, “Be with you in a minute.”
I got no apology from anyone, no "thank you", and not even "have a good day". It’s not just the fact that their customer service is so horrible; it’s the fact that they don’t care enough to even apologize.
Too bad I didn't check earlier, I went online and saw other complaints about the rude staff and service.
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